UNLOCK CUSTOMER-LED GROWTH. DOUBLE DEMO CONVERSATIONS.
Don't wait - you're ready for a mature and effective CS and SE team, now
FRACTIONAL LEADERSHIP FOR STARTUPS
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SCALE UP OR DOWN AS NEEDED
Success Stories - let's add you to this list!
Founding member, led Customer Success and Solution Teams
Zero to $6.5M ARR in 18 months
86 Customer NPS Score
Built SE and CS teams as Kinvey moved from indy to enterprise sales
$50M+ exit
Led CS, SE and Support teams
Improved NPS from 18 to 42 over 9 months
GET TO KNOW ME
Start-up veteran
For almost two decades, I've worked with a variety of startups, across customer success, sales and product. I have expertise in each of these areas, but just as importantly understand how they need to work together to build a truly customer-centric, successful company.Customer-centric
From the sales cycle to onboarding and beyond, it's crucial to understand your customers and align with their journey. I'll tailor your discovery, demos, and CS playbooks to that journey, ultimately improving your close rates, NRR, and NPS.People leaders
Nothing is more satisfying to me than helping others reach their true potential and achieve goals. Empowering teams with the tools and skills they need, while aligning personal and business objectives, I help good SEs and CSMs become great SEs and CSMs.
Kurt Monnier
Fractional CS and SE Executive
TESTIMONIALS
Jess Galenski, Customer Success Leader
"Kurt is one of the strongest leaders I have had the pleasure of working with throughout my career. His extensive background and knowledge in Sales, Customer Success, Product, and Engineering go beyond what most can contribute to a company."
Jikku Venkat, CEO
"Kurt joined Kinvey to lead our SE team, ultimately running our CS org as well, and built out a top-notch team as we began our enterprise sales journey.
I asked Kurt and his team to be a part of ReturnSafe out of the gate, and they were instrumental in us growing to over 6 million in ARR in less than 18 months."